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Research into Scotland’s new arrangements for public service complaint handling

Published on: Author: Ruth O'Donnell Leave a comment

Professor Tom Mullen, Dr Chris Gill and Nial Vivian have published a report of their research into Scotland’s new arrangements for public service complaint handling. The research was funded by the UK Administrative Justice Institute (UKAJI) and the Nuffield Foundation. The report is being formally launched today at a UKAJI Workshop, held at the University… Continue reading

Access to justice for vulnerable and energy poor consumers in Europe

Published on: Author: Ruth O'Donnell Leave a comment

This month, Naomi Creutzfeldt (University of Westminster) and I [Chris Gill] launched our new project investigating access to justice for vulnerable and energy poor consumers in Europe. The project has been funded by the Economic and Social Research Council and will run for three years, up until August 2020. This post provides a brief summary… Continue reading